1.1 Scheduling Deliveries
• Deliveries will be scheduled based on the availability of the units and the requested rental dates. Customers should provide at least 7 days’ notice for bookings.
1.2 Notification of Delivery
• Customers will be notified of the estimated delivery time at least 1 hour in advance. If there are any changes to the schedule, customers will be informed promptly.
2.1 Accessibility of Delivery Site
• The customer is responsible for ensuring that the delivery site is accessible and free of obstacles. This includes:
• Clear pathways for delivery vehicles.
• Adequate space for the setup of the portable bathroom units.
2.2 Site Specifications
• The delivery site must meet the following specifications:
• A flat, stable surface for placing the unit.
• Proximity to necessary utilities (water supply, sewer line, and power outlet).
2.3 Permits and Regulations
• The customer is responsible for obtaining any necessary permits or permissions for the placement of the portable bathrooms on the designated site.
3.1 Delivery and Setup Process
• Upon arrival at the delivery site, our team will:
• Unload the portable bathroom units.
• Position the units according to the customer’s specifications and site requirements.
• Connect any necessary utilities (water supply, electricity) if applicable.
3.2 Customer Presence
• The customer (or an authorized representative) must be present at the time of delivery to:
• Provide access to the site.
• Confirm the placement of the units.
4.1 Condition Check
• The customer will have the opportunity to inspect the portable bathroom units upon delivery to ensure they are clean and functional.
4.2 Delivery Checklist
• A delivery checklist will be completed during the handover, covering:
• Condition of the unit.
• Cleanliness and functionality.
• Included accessories (e.g., keys, hoses, fittings).
• The customer will be asked to sign the checklist to confirm acceptance.
4.3 Photographic Records
• Newcastle Portable Bathrooms may take date-stamped photographs of the unit at the time of delivery as a record of its condition.
5.1 Customer Contact Information
• Customers will be provided with contact information for any post-delivery questions or issues that may arise during the rental period.
5.2 Reporting Issues
• Any issues identified after delivery must be reported within 2 hours of delivery to ensure prompt resolution. Failure to report issues within this timeframe may result in the customer being held responsible for any damage or condition discrepancies at collection.