1.1 Deposit Requirement
• A 50% deposit of the total rental cost is required at the time of booking to secure the reservation. This deposit is non-refundable once the booking is confirmed.
1.2 Final Payment
• The remaining 50% balance must be paid at least 7 days prior to the scheduled delivery date. Failure to complete the final payment may result in the cancellation of the booking.
2.1 Accepted Payment Methods
• Payments can be made using the following methods:
• Credit Card: Payments can be processed via our secure online payment portal.
• Bank Transfer: Customers can transfer funds directly to our bank account. Banking details will be provided in the invoice.
• PayID: Customers can use PayID for instant payments. PayID details will be included in the invoice.
3.1 Invoice Generation
• An invoice will be generated and sent to the Hirer upon confirmation of the booking. This invoice will include details such as:
• Total rental cost.
• Deposit amount required.
• Payment instructions and deadlines.
3.2 Reminder Notifications
• A reminder notification will be sent to the Hirer 3 days prior to the final payment due date to ensure timely payment.
4.1 Consequences of Late Payment
• If the final payment is not received by the due date, the booking may be subject to cancellation, and the deposit will be forfeited.
4.2 Grace Period
• A grace period of 2 days may be allowed for late payments, but this is at the discretion of Newcastle Portable Bathrooms and must be communicated in writing.
5.1 Refunds for Cancellations
• In accordance with the cancellation policy, the deposit is non-refundable once the booking is confirmed.
• In cases of unforeseen circumstances or events beyond our control, we may offer a credit toward a future booking or discuss amendments to the hire dates.
6.1 Reporting Discrepancies
• If there are any discrepancies regarding the invoice or payment, the customer must contact Newcastle Portable Bathrooms within 7 days of receiving the invoice to resolve the issue.
6.2 Resolution Process
• Our team will review the discrepancy and respond within 3 business days to provide a resolution.